Wors World
All About Wor

At ID CRM we are replacing a cutoms built legacy CRM with MS CRM 4 and one of the tasks we have to do is to import the legacy apps contacts.  So, I setup duplicate detection rules, and set them to run on creation of a record, update of a record and on import.  I imported the contacts and experienced a few issues, I cleaned up the data and ran the import again with the knowledge that the dupe detection would handle this for me.  I ended up with 95 % of my contacts duplicated .  I’ve created a dedupe job to run every day (and it’s ran once already) without it finding any dupes.  What am I doing wrong?  Answer, hopefully, to follow……….